Terms and Conditions

Order Placement & Booking

All orders must be placed at least one week prior to the required date.
Orders made with less than one week’s notice are not guaranteed and are subject to availability.
Last-minute bookings (within 4 days of the required date) require full payment upfront, and specific custom requirements may not be guaranteed.

Payments

A 50% non-refundable advance is required at the time of booking to secure your order.
Full payment must be completed at least 7 days before the product handover.
Changes or cancellations must be made at least two weeks before the scheduled pickup or delivery date. After that point, no changes or refunds will be permitted.
Once any payment (advance or full) is made, products cannot be swapped or downgraded.

Security Deposit

A refundable security deposit may be required and must be paid along with the advance or as per the agreed payment schedule.
The deposit will be refunded after the safe return of the product in its original condition.
Any damages or losses will be assessed and deducted from the deposit.
If damages exceed the deposit, you are liable for additional repair or replacement costs.

Pickup & Transportation

If you choose to pick up the structure yourself:
You assume full responsibility for the product during transit.
Please ensure proper handling and transportation to avoid damage.
If we transport the product,
We are responsible for its condition and safety until delivery.

Responsibility After Handover

Once the product is handed over to you or your transporter, we are no longer liable for its condition.
Any damage, loss, or mishandling after handover is your full responsibility.

Event Venue Responsibility

At the venue, the product is a shared responsibility between you and our team.
Any damage or loss during the event will be assessed, and you may be held responsible.
We are not responsible for delays caused by venue disruptions (e.g., security, management issues).

Damages & Charges

Returned structures will be inspected for damage.
Any repair or replacement costs will be deducted from your security deposit.
You will be notified promptly of any charges.

Order Confirmation

Your order is considered confirmed only after receiving payment.
You may choose to confirm your order by paying either:
- A 50% non-refundable advance, or
- The full payment upfront
Once payment is received, your order is officially reserved for the requested date.
No bookings will be held without payment.

Customizations & Revisions

Unlimited revisions are allowed before the order is placed.
After booking confirmation, each revision will be charged LKR 550 per change.

Product Disclaimer

Product images are illustrative only. Variations in color, design, materials, and appearance may occur based on:

Available materials on local suppliers or local market
Venue lighting
Type of flowers used (sugar, artificial, dry fresh, or mixed)
Environmental factors (e.g., temperature or humidity)

All custom cakes are handcrafted. Exact replication of design or photo references is not guaranteed.
Structures are made from non-edible materials (e.g., rigid foam, dummy cakes).
These are display cakes only and come with a separate cutting cake.

Cutting Cake

A separate cutting cake is included:
Size: 1” W x 0.5” H x 2” L
Made of traditional Sri Lankan rich cake, topped with marzipan
Placed behind the cake structure
If you want a real cake tier or additional cutting cakes, extra charges will apply.

Cutting Cake

A separate cutting cake is included:
Size: 1” W x 0.5” H x 2” L
Made of traditional Sri Lankan rich cake, topped with marzipan
Placed behind the cake structure
If you want a real cake tier or additional cutting cakes, extra charges will apply.

Allergens & Food Safety

Please inform us in advance of any allergies or dietary restrictions.
While we take care in preparation, products may contain or come in contact with:
Nuts, dairy, gluten, eggs, soy, and other common allergens.
We are not liable for any allergic reactions or health issues if not informed in advance.

Favors & Treats – Terms & Conditions

Order Placement

Orders for favors and edible treats must be placed at least 7 days in advance.
Last-minute orders (within 4 days of the event) are subject to availability and may not be guaranteed.
A 50% non-refundable advance or full payment is required at the time of booking to confirm your order.

Customization & Revisions

All custom design requests should be finalized before confirming the order.
Unlimited revisions are allowed before booking is confirmed.
After booking, each revision will incur a fee of LKR 550 per revision.
No changes can be made within 7 days of the delivery or pickup date.

Product Disclaimer

All images shown for favors and treats are for illustrative purposes only.
Final products may vary slightly in color, size, shape, packaging, or presentation depending on

Ingredient availability on local suppliers and local market
Seasonal packaging materials
Environmental factors (e.g., temperature or humidity)

Exact replicas of reference photos cannot be guaranteed, but we strive for the closest possible match.

Allergens & Food Safety

Please inform us in advance of any allergies or dietary restrictions.
While we take care in preparation, products may contain or come in contact with:
Nuts, dairy, gluten, eggs, soy, and other common allergens.
We are not liable for any allergic reactions or health issues if not informed in advance.

Packaging & Transportation

Treats and favors are packaged securely, but once they are you were collected or pickup, we are not responsible for:

Damage due to improper storage or transport
Exposure to heat or moisture

Please store all edible items in a cool, dry place and consume within the recommended time frame.

Payment & Cancellation

Full payment must be completed at least 7 days prior to the pickup or delivery date.
No cancellations or refunds are allowed after full payment is made.
In case of cancellation after booking but before full payment, only the advance will be forfeited.

Delivery & Pickup

Delivery is available at an additional charge and must be scheduled in advance.
If you opt for self-pickup:

Please arrive on time as per the agreed schedule
You are fully responsible for the condition of the products after pickup.